Shipping
Made for you
Every Tagtraum piece is made by hand once you order it. Please allow up to 3 weeks for your piece to be made, hallmarked and finished before it ships. If you need it urgently, email me before ordering and I'll do my best to arrange this for you.
UK delivery
Every UK order is shipped by Royal Mail Special Delivery Guaranteed. It's tracked, insured, and signed for, and arrives by 1pm the next working day after dispatch. You'll get a tracking link by email.
International delivery
Worldwide orders are shipped by [SERVICE]. The delivery cost is shown at checkout. Delivery times vary by country, usually [X–X] working days after dispatch.
Import duties and taxes are not included in the price. They're charged by your country on arrival and paid by you. I have no control over these charges, so please check your local rules before ordering.
Damaged or lost in transit
If your parcel arrives damaged or doesn't arrive, email info@tagtraum.co within 7 days of the expected delivery date. If it’s damaged, send photos of the parcel and the piece. This covers damage that happened in transit, not damage after you've worn it. If your parcel didn’t arrive, send us your shipping information, and I’ll investigate what might’ve gone wrong and find a solution together.
Changed your mind?
I hope not! But if you do decide after checkout that you don’t want your dreamy piece anymore, please let me know as soon as possible, so I can halt production and refund you within 14 days of cancellation.
Returns
Returning your item
In the unlikely event that you receive your piece and would like to return it, you can initiate a return by emailing info@tagtraum.co. I kindly ask you to cover the postage. A tracked, insured service is the safest way to send your piece back, so it stays protected every step of the way. I'd love every piece to come back just as it left. If it returns showing signs of wear or change, I may have to adjust your refund to reflect this.
I’ll refund you within 14 days of receiving the piece back, including your original delivery charge, to your original payment method.
Bespoke and personalised pieces
Bespoke and personalised pieces are made only for you, so they can't be returned if you change your mind. During the consultation process, we’ll confirm this in writing before you place your bespoke order.
Ordered the wrong size?
Email me within 7 days of delivery and I’ll resize your ring once, free of charge. I kindly ask you to cover the postage. A tracked, insured service is the safest way to send your piece back. I’ll resize it and pay for postage back to you. Resizing takes up to 3 weeks plus delivery time.
After that, resizing is quoted individually.
Faulty items
If a piece is faulty, email info@tagtraum.co and I’ll put it right.
‘Faulty’ means a stone that wobbles, a ring in the wrong size, and unsightly scratches before you’ve even had the chance to wear your dream jewellery (we doubt this will happen, but better safe than sorry).
This does not include general wear and tear, scratches, or damage that happens after you’ve worn it.